The FDA received its Anti-Red Tape Act (ARTA) Report Card covering the survey period of September 16, 18 and 19, 2013 from Ms. Lydia Alba-Castillo, Director of the Civil Service Commission (CSC). In the area of Compliance with ARTA Provisions. FDA received a numerical rating of 89.49%, while in the area of Overall Client Satisfaction, the FDA received a numerical rating of 80.74%. The Final Numerical Rating received by the FDA was 84.83%, equivalent to a descriptive rating of GOOD.
Last April 24, to 26, 2013, the FDA received a Final Numerical Rating of only 70.57%. It scored 76.32% in the area of Compliance with ARTA Provisions and 65.52% for the Overall Client Satisfaction.
The FDA improved by 14.26% in a span of around 4 months. The vast improvement can be attributed mainly to FDA compliance in providing Public Assistance and Complaints Desk (PACD). From the FDA lobby, where all applications were received by the Centers for food, drugs and cosmetics, the FDA is now able to manage all business transactions inside the spacious air-conditioned Public Assistance, Information and Receiving (PAIR) Unit, with provisions of comfortable seats, drinking water, and cable TV. The FDA was given a score of only 17.16% for PACD last April. After four months, the FDA got a score of 82.84%.
Last April, the FDA was in the midst of undergoing major transition from an agency composed of divisions per regulatory activities to an agency of centers for major health product categories.
Another area where FDA improved was in providing basic facilities (88.24%) and service quality (79.07%),